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Refund Policy

A legal disclaimer

Effective Date: November 10, 2025

The Serpent Sage ™  ("we," "us," or "our") wants you to be completely satisfied with your purchase. This Refund Policy explains when and how you may receive a refund for products or services purchased through our website at theserpentsage.com (the "Site"). By making a purchase, you agree to this Refund Policy in addition to our Terms and Conditions.

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We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on the Site, with the new "Effective Date" listed above. Your continued use of the Site after changes constitutes acceptance of the updated policy.

This Refund Policy complies with applicable U.S. federal laws (including FTC guidelines on refunds and cancellations) and Michigan consumer protection laws (e.g., Michigan Consumer Protection Act, MCL 445.901 et seq.).

1. General Refund Eligibility

Refunds are only available under the specific conditions outlined below. All sales are final unless a product or service qualifies for a refund as stated in this policy.

  • No refunds will be issued simply because you changed your mind, no longer want the item, or found a better price elsewhere.

  • No refunds for misuse, neglect, or failure to follow product instructions.

  • No refunds for digital products once access has been granted (see Section 2).

  • No refunds after the applicable refund window has expired.

2. Digital Products & Downloads (eBooks, Courses, Templates, Software, etc.)

No refunds are available for any digital product once the file has been downloaded, accessed, or otherwise made available to you — even if only partially viewed or used.

  • Reason: Digital content can be copied and retained immediately upon delivery.

  • Exception: If the digital product is defective (e.g., corrupted file, missing content, or does not function as described), you may request a replacement or one-time refund within 7 days of purchase, provided:

    • You have not downloaded or accessed more than 10% of the content.

    • You provide proof of the defect (e.g., screenshots, error logs).

    • You delete all copies of the defective file upon receiving a refund.

No refunds if you purchased the same or similar content elsewhere — even if you claim it was "better" or "cheaper."

3. Physical Products

Refunds for physical goods are available only if the item is:

  • Defective upon arrival

  • Damaged in shipping

  • Incorrect (wrong item sent)

Refund Window

You must notify us within 14 calendar days of delivery.

Conditions

  • Item must be unused, in originalands, and in original packaging with all tags, accessories, and documentation.

  • You must provide photo proof of the defect/damage.

  • You are responsible for return shipping costs unless we shipped the wrong item.

Process

  1. Contact us at [your email] with your order number and photos.

  2. We will issue a Return Authorization (RA) number.

  3. Ship the item back within 7 days of receiving the RA.

  4. Upon inspection, we will issue a full refund (including original shipping) to your original payment method within 10 business days.

No refunds for:

  • Normal wear and tear

  • Damage caused by you

  • Items marked "Final Sale" or "Non-Returnable"

4. Services (Consulting, Coaching, Custom Work)

No refunds for services once work has begun or been delivered — even partially.

Exceptions

  • Non-delivery: If we fail to deliver the agreed service within 30 days of the scheduled date (without prior agreement), you may request a full refund.

  • Material failure: If the service is fundamentally not as described (e.g., wrong scope, missing deliverables), you may request a partial or full refund within 7 days of delivery, subject to review.

Deposits and setup fees are non-refundable.

5. Subscriptions & Memberships

Monthly/Recurring Subscriptions

  • You may cancel anytime — no future charges will apply.

  • No prorated refunds for partial months.

  • Access continues until the end of the current billing cycle.

Annual Subscriptions

  • No refunds for early cancellation.

  • Exception: Cancel within 14 days of initial purchase → full refund (minus any usage).

  • Auto-renewals: Cancel at least 48 hours before renewal to avoid next charge.

6. How to Request a Refund

  1. Email us at [your refund email, e.g., info@theserpentsage.com] within the applicable window.

  2. Include:

    • Order number

    • Reason for refund

    • Photos/proof (if applicable)

    • Your full name and email used at purchase

  3. We will respond within 2 business days with instructions.

  4. Approved refunds are processed within 10 business days to your original payment method.

Chargebacks: If you file a chargeback after a refund has been denied, we reserve the right to:

  • Suspend your account

  • Pursue legal recovery of funds and fees

  • Report the dispute to credit bureaus

7. Non-Refundable Items (Always Final Sale)

  • Gift cards

  • Personalized or custom-made items

  • Clearance or "as-is" items

  • Live events, webinars, or workshops (unless canceled by us)

  • Bundles (unless every item individually qualifies)

8. Shipping Costs

  • Original shipping: Non-refundable (except in cases of our error).

  • Return shipping: Your responsibility (unless we sent the wrong/defective item).

9. Restocking Fees

We may deduct a 15% restocking fee for returned physical items that:

  • Were opened/used

  • Are missing original packaging

  • Require repackaging or cleaning

10. Michigan Consumer Rights

Michigan residents have the right to:

  • A clear refund policy (provided here)

  • Protection from deceptive practices (MCL 445.903)

  • File complaints with the Michigan Attorney General if needed

We comply fully with Michigan law. This policy does not limit any statutory rights you may have.

11. Contact Us

For refund inquiries:

Email: info@theserpentsage.com

Phone: (917)757-3340 (Mon–Fri, 9 AM–5 PM EST)  

2632 S Rochester Rd

Rochester Hills, MI  48307 

Attn: Refund Department

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